Privacy Policy

  • This privacy statement explains what personal information we gather about you, what we use that information for and who we give that information to. It also sets out your rights in relation to your personal information and who you can contact for more information or queries. Click on the links below to take you to the more detailed sections of this statement:

  • This privacy statement applies to The Joy Accounting LLP with registered office address at 1 Rideau St, 7th Floor Ottawa, ON K1N 8S7, and our affiliates and related entities (“The Joy Accounting”, “we”, “us” or “our”).

    We are committed to protecting your privacy and handling your personal information in an open and transparent manner.

    This privacy statement sets out how we will access, collect, use, store, transfer, retain and protect (collectively referred to as “process”) personal information about you when:

    providing services to you or our clients

    you use “our Website” or

    performing any other activities that form part of the operation of our business.

    When we refer to “our Website” or “this Website” in this policy we mean the specific webpages of deloitte.com designated as Canada in the upper right hand corner, and to specific webpages with a URL commencing ‘thejoyaccounting.com’.

    thejoyaccounting.com is comprised of various global, country, regional and practice specific websites, each of which is provided by The Joy Accounting Touche Tohmatsu Limited (“DTTL”) or one of its independent member firms or their related entities (collectively, the “The Joy Accounting Network”). To learn more about DTTL, the member firms of DTTL and their related entities, please see About The Joy Accounting.

    This privacy statement also contains information about when we share your personal information with other members of the The Joy Accounting Network and other third parties (for example, our service providers).

    This privacy statement should be read in conjunction with any additional privacy statements or notices available or provided to you by us at or before the time you provide us with your personal information. For example, you may be required to agree to a recruitment privacy statement before submitting an application to a The Joy Accounting career.

  • Please note that the other country and regional websites contained within thejoyaccounting.com are provided by other entities and are not provided by us. Such websites, as well as other websites that may be linked to this Website, are not governed by this privacy statement. We encourage visitors to review the privacy statements on each of these other websites before disclosing any personal information.

  • We strive to limit the amount of personal information we collect to that necessary and appropriate for the above purposes.

    In the course of providing services to you, or our clients and performing due diligence checks in connection with our services (or discussing possible services we might provide), we will collect or obtain personal information about you. We may also collect personal information from you when you use this Website or through digital interactions with you.

    We may collect or obtain such personal information because you give it to us (for example in a form on our Website), because other people give that personal information to us (for example your employer or adviser, or third party service providers that we use to help operate our business) or because it is publicly available.

    We may also collect or obtain personal information from you because we observe or infer that personal information about you from the way you interact with us or others. For example, to improve your experience:

    • with The Joy Accounting’s services, we may consider the strength and frequency of, and feedback through our interactions; or

    • when you engage with or use this Website and ensure that it is functioning effectively, we (and/or our service providers) may use cookies (small text files stored in a user’s browser) and web beacons which may collect personal information. Additional information on how we use cookies and other tracking technologies and how you can control these can be found in our cookie notice.

    The personal information that we collect or obtain varies depending on the purpose for processing that personal information and may include, but is not limited to: your name; age; date of birth; e-mail address; home address; country of residence; lifestyle and social circumstances (for example, your pastimes); employment and education details (for example, the organization you work for, your job title and your education details); your postings on any blogs, forums, wikis and any other social media applications and services that we provide; your IP address; your browser type and language; your access times; complaint details; details of how you use our products and services; details of how you like to interact with us and other similar information.

    The personal information we collect may also include so called ‘sensitive’ or ‘special categories’ of personal information, such as details about your: gender; dietary requirements (for example, where The Joy Accounting would like to provide you with lunch during a meeting); family circumstances (for example, your marital status and dependents); financial and tax-related information (for example your income and tax residency); health (for example, so that we can make reasonable accommodations for you in our buildings, products and services) and sexual orientation (for example if you provide us with details of your spouse or partner).

    The types of personal information and sensitive personal information that we collect may vary depending on the legal requirements imposed on us, nature of the services that we provide to you or our client, or how you use our Website.

    Where we are provided with personal information about you, we take steps to ensure that the entity providing such information (“Transferor”) has complied with the privacy laws and regulations relevant to your data. This may include, for example, that the Transferor has provided you with notice of the collection (and other matters) and has obtained any necessary consent for us to process that personal information as described in this privacy statement.

    We understand the importance of protecting children's privacy. Our Website and services are not designed for, or intentionally targeted at, children. It is not our policy to intentionally process information about children.

  • Use of personal information to provide services to our clients

    We will use your personal information to provide you or our client with services. As part of this, we may use your personal information in the course of correspondence relating to the services. Such correspondence may be with you, our client and any third parties they appoint to work with us to provide the services, other members of The Joy Accounting network, our service providers or competent authorities. We may also use your personal information to conduct due diligence checks relating to the services.

    Because we provide a wide range of services to our clients, the way we use personal information in relation to our services also varies. For example, we might use personal information:

    • about a client’s employees to help those employees manage their tax affairs when working overseas

    • about a client’s employees and customers while conducting an audit (or similar activity) for a client

    • about a client’s employees and customers while implementing new human resources or customer relationship management systems

    • to provide immigration assistance to an individual, either directly or on behalf of a client

    • to support a client during a forensic investigation

    • about a client to help him/her complete a tax return

    Use of personal information for other activities that form part of the operation of our business

    We may also use your personal information for the purposes of, or in connection with:

    • applicable legal or regulatory requirements

    • requests and communications from competent authorities

    • client account opening and other administrative purposes

    • financial accounting, invoicing and risk analysis purposes

    • client relationship purposes, which may involve: (i) sending you thought leadership or details of our products and services that we think might be of interest to you; (ii) contacting you to receive feedback on services; (iii) contacting you for other market or research purposes; or (iv) managing our own customer relationship management processes

    • business development purposes (for example testimonials from a client’s employees may be used as part of our business development materials with that employee’s permission)

    • recruitment purposes for prospective employees, partners and contractors, as well as to manage the employment, partnership and contractor relationship

    • services we receive from our professional advisors, such as lawyers, accountants and consultants

    • data analytics to better understand your interactions with us

    • protecting our rights and those of our clients and our service providers

    Use of personal information collected via our Website

    In addition to the purposes connected to the operation of our business above, we may also use your personal information collected via our Website:

    • to manage and improve our Website

    • to tailor the content of our Website to provide you with a more personalized experience and draw your attention to information about our products and services that may be of interest to you

    • to manage and respond to any request you submit through our Website

  • We process personal information because:

    • of our legitimate interests in providing services to you or your organization

    • to comply with legal or regulatory obligations

    • based on your consent or voluntary submission

    • to carry out a contract with you

    • to protect our rights or defend legal claims

    Where required, we will obtain your explicit consent (e.g., for marketing or sensitive personal data). To opt-out of marketing communications, contact info@thejoyaccounting.com

  • We may share your data with:

    • affiliated members of The Joy Accounting network

    • service providers and contractors

    • legal or regulatory bodies

    • your employer or representatives

    • advisers or consultants

    • fraud-prevention and credit-check agencies

    Any content you post on our social platforms or blogs is publicly accessible.

    We may transfer your data across provinces or internationally where laws may not provide the same level of protection. In such cases, we ensure appropriate safeguards are in place.

  • We use strong administrative, technical, and physical controls to protect your data. Examples include:

    • staff training

    • encrypted systems and secure backups

    • physical access controls

    • dedicated privacy leadership

    While we take all reasonable steps, no system can guarantee 100% security over the Internet.

  • We retain personal data as long as:

    • it’s necessary for business or legal purposes

    • required by law or internal policy

    • required to defend against possible litigation

    Backup data is deleted as per our standard backup lifecycle.

  • You may have rights to:

    • Access or request your personal information

    • Update or correct your data

    • Delete or restrict how we use your data

    • Withdraw your consent

    • Request de-indexing

    To exercise your rights, please email info@thejoyaccounting.com or write to:
    Privacy Officer
    The Joy Accounting
    1 Rideau St, 7th Floor
    Ottawa, ON K1N 8S7
    Canada

  • If you believe your data was mishandled, you may file a complaint with your local Data Protection Authority (DPA). Contact us for guidance.

  • We may update this statement periodically without prior notice. Changes take effect immediately upon publication. Please review this page regularly.